We have Guides that are on standby virtually 24 hours a day 7 days a week. It is always recommended and in the best interest of the Teen to make the travel arrangements at least 48 hours in advance, and to make all the reservations for travel and to work out all the details to assure that no problems are encountered. Further, with advance notice we can provide for the best possible Airfare savings.
Usually by the time you have made contact with a transport company you have already made all the arrangements with the school or program. They will probably have you pack some personal items, medications, clothing, and a letter for your child.
When our Guides arrive they will first collect these items along with all related contract, permission to transport forms, and payment checks for both the School/Program and USA guides if applicable. The Guides once introduced to your child by you will by the pre-arraigned plan then start the transport process.
Our Guides are trained to first use verbal skills & techniques to control a situation and are highly effective at de-escalating a potential confrontation. As our Guides are in very close proximity to the teen at all times they can "read" the situation and if the Teen becomes combative we will employ restraint holds that may be uncomfortable yet, will assure that no harm comes to either the Teen or our Guides. The Teen will be handled with respect and they will be advised that the will have to go and it is their choice on how comfortable they would like to be during the transport.
We will not utilize any restraints unless the Teen is in imminent danger of injuring themselves or others. If the circumstances arise where restraints are used we will make every effort to maintain the dignity of your child without sacrificing everyone's safety.
During the transport process your child is always within arms reach of our Guides. We pay particular attention to verbal comments and body language or non-verbal actions that might give clues as to the mind set of the Teen. These signs will alert the Guides so that any problems are defused before they occur.
Some things the Teen will not be able to do without the Parent's or Guardian's expressed prior Permission.
Our Guides will make regular pre-arraigned calls to the Parents or Guardians as to the progress of the transport, and upon arrival at the School or Program. At the option of the Parents or Guardians they can opt for the use of our GPS locator and they can discreetly track the progress of the transport by either the phone or Internet. Our Intake coordinators will provide detailed instructions on the use of the GPS locator device.
"Hello, The purpose of this e-mail is to thank you for the excellent service you provided in all aspects of transporting our son to the Diamond Ranch Academy. We could not have had two better Transport agents than Primary Guide Richie Andersen and secondary Guide Devan Stapley. My plan was to be outside waiting for them at the estimated time of pick-up, 4:00 AM. I was happy to see that they were waiting for me to come out. We exchanged quiet talk in the car relative to my son and what our part should be. They helped in telling us what we could say to him and to be sure to tell him that we loved him. We had told them that our son had frequent nose bleeds when he woke up and they were prepared with a box of tissues. After the few minute talk I couldn't have been more confident that my son was in good hands and he would be as comfortable as possible during the transport. They followed through with a couple requests I wanted to take place before my son left the house. They were very quiet/calm with my son and they had him ready to leave and were on their way within ten minutes. They kept in contact with us upon arrival to the house, when they cleared through the Reno airport, and when they were leaving the Las Vegas airport, and again when they dropped my son off at Diamond Ranch Academy. Richie and Devan provided excellent service for my son and my family when we were in such emotional circumstances. Thank You, "