Our Board of Directors is comprised of caring individuals from varied backgrounds. Therapists, educators, consultants, and peace officers bring their expertise to the business. This rich and diverse pool of professionals have assisted USA Guides in becoming the best transport company in the industry.
Our Guides are carefully recruited from several sources. We look for individuals with education, training and experience working with youth. We often recruit staff from "Therapeutic Youth" programs. These guides have received hundreds of hours of training and experience in crisis management, non verbal behavior, de-escalation and intervention and personal safety techniques.
Our Guides recieve training from a clinical psychologist that specializes in adolescents. We also regularly consult with physicians, clinical psychologists, youth counselors, and educators whose careers are centered around helping at risk adolescents to contribute to the training of our guides.
We take great pride it matching the training, background and experience of our Guides with the individual needs of our clients. All of our Guides have been trained to be firm yet fair and have the skills required to de-escalate potentially volitile situations, and to demonstrate a "command presence" to assure cooperation and to prevent potential problems from developing.
We also provide transport and escort services for single individuals or senior citizens during their travels, and we will escort minor children in need of assistance to any point on the globe. Our staff members are specially trained to avoid potential problems. We draw from a wide variety of backgrounds that include those that are well versed in travel, navigating airports and other terminals and international borders. We even have Guides that are great conversationalists and can make a long trip quite enjoyable. All the while our Guides are mindful that their duty is to see that our clients arrive to their final destination safely
"Hello, The purpose of this e-mail is to thank you for the excellent service you provided in all aspects of transporting our son to the Diamond Ranch Academy. We could not have had two better Transport agents than Primary Guide Richie Andersen and secondary Guide Devan Stapley. My plan was to be outside waiting for them at the estimated time of pick-up, 4:00 AM. I was happy to see that they were waiting for me to come out. We exchanged quiet talk in the car relative to my son and what our part should be. They helped in telling us what we could say to him and to be sure to tell him that we loved him. We had told them that our son had frequent nose bleeds when he woke up and they were prepared with a box of tissues. After the few minute talk I couldn't have been more confident that my son was in good hands and he would be as comfortable as possible during the transport. They followed through with a couple requests I wanted to take place before my son left the house. They were very quiet/calm with my son and they had him ready to leave and were on their way within ten minutes. They kept in contact with us upon arrival to the house, when they cleared through the Reno airport, and when they were leaving the Las Vegas airport, and again when they dropped my son off at Diamond Ranch Academy. Richie and Devan provided excellent service for my son and my family when we were in such emotional circumstances. Thank You, "